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Hair Removal Forum - Privacy Policy
Within this Privacy Policy, the following term definitions will apply:
- "We," "Us" and "Our" refer to Hair Removal Forum and Signature Forum (Hair Removal Forum's parent company) staff
- "You," "Customer(s)" and "Guest(s)" refer to any and all visitors to www.HairRemovalForum.com.
At Hair Removal Forum, we are committed to protecting the privacy of our customers (who we consider "guests"). As a result, we have created this Privacy Policy in order to clarify to our guests the manner in which Hair Removal Forum and Signature Forum will and will not use the information which our customers provide to us through our website.
The following are some common questions that may arise in regards to Hair Removal Forum, and the information which we request from our guests at different points on our website:
What Information Does Hair Removal Forum Collect?
How Does Hair Removal Forum Use the Information It Collects?
General
The information that guests provide to Hair Removal Forum is used:
1) to provide our guests with personalized assistance in scheduling their hair removal consultation appointments.
2) to tailor our provisional information, guest resources and service recommendations to the particular interests of each guest.
3) to continuously improve the convenience and functionality of our website.
Contact Forms
Hair Removal Forum utilizes a variety of automated contact forms that enable guests to request information and services. Through these contact forms we may collect:
- -Contact information (such as e-mail addresses)
- -Demographic information (such as zip code)
This information enables us to process and respond to guest service inquiries in a prompt and accurate manner.
Contests / Surveys/ Quizzes
We may occasionally run contests, conduct surveys, or feature quizzes in which we ask visitors for contact information (such as email addresses), personal feedback (such as procedure interests) and unique identifiers (such as member numbers). The information collected on our contest applications is used to administer the contest and to notify winners.
The information collected in surveys is used to improve our website's relevancy, accuracy and service capabilities. Quiz information is used to personalize guests' experiences and treatment inquiries through our site. In the event a guest doesn't want to be contacted following a survey or quiz, guests may choose to opt out of future contact correspondence with Hair Removal Forum.
Financial Information
Guest financial information is never collected directly through the Hair Removal Forum website. If a guest has contacted Hair Removal Forum to schedule a laser hair removal consultation, and if the preferred clinic charges a consultation fee, a cancellation fee or a no-show fee, guests will be asked to submit a credit card or billing account number to a Hair Removal Forum liaison representative over the phone to hold their appointment. In cases where the consultation appointment has no attached fees, guests won't be required to submit any financial information to us.
If we must collect a guest's credit card information, it is always stored in Hair Removal Forum's secure database and is only viewable by select administrative staff.
Demographic Information
Demographic guest data may also be collected through Hair Removal Forum. We use this data to personalize the guest's experience with us, and to show them content that we think will be relevant or interesting to them. For guests who become members of Hair Removal Forum or Signature Forum (Hair Removal Forum's parent company site), this information will help us provide them with content according to their preferences.
Additionally, this information may be used internally by Hair Removal Forum for market analysis and other purposes. In select circumstances, this information may be shared with advertisers on an aggregate basis (i.e. all personal information will be removed).
Mailing Lists
Contact information registration forms, contest forms, survey forms and other sources are also used to send information about us, and promotional materials, to our guests.
In addition, the guest's contact information may be shared with select partners of Hair Removal Forum (like Signature Forum) who may want to contact our visitors. Users may opt out of receiving future mailings by checking the appropriate box when opening their Hair Removal Forum account, or when modifying their account information. In the event that you have registered more than one e-mail address with us, please check the opt-out box for each e-mail account you use.
How Does Hair Removal Forum Protect the Information it Collects?
Passwords
To provide you with an increased level of security, access to your personal account information is protected with password(s) which you select. We strongly recommend that you not disclose your password to anyone.
Registration & Financial Information
All personal information that you provide to Hair Removal Forumincluding names, addresses, contact information and credit card numbersis stored in a secure database. This database is located in a physically secure facility and is located behind multiple "firewalls".
Secure Server
If and when you place orders* through our website, or through our parent site Signature Forum, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Sockets Layer Software (SSL) which allows us to receive information that your web browser encrypts before transmitting to us.
Since any order information you provide to Hair Removal Forum will be transmitted using a secure connection, customers with web browsers that cannot support this level of security will not be able to order products through Hair Removal Forum.
To ensure that you are conducting a secure transaction, please look for a small padlock icon in the lower right corner of your browser before you send your financial information. Should this icon not be available, please notify Hair Removal Forum immediately and DO NOT send your financial information.
*At this time, no financial guest transactions are performed through the Hair Removal Forum website.
Internet Security-Buy In Comfort
The security of an online transaction* is of the utmost importance to our clients and their customers. This exchange is secured using Secure Sockets Layer technology from Netscape. SSL is considered the standard in the industry and has been adopted by web software developers. SSL is used to receive your order, encrypt it and, through authentication and data encryption, secure all aspects of the online transaction.
An important player in the security scheme is the Certification Authority. The CA issues, manages and authenticates the digital certificates which allow secure transactions to occur. Verisign is a respected CA with the technology, solid infrastructure and practices needed and used by clients around the globe.
This site employs SSL encryption and digital certificate authorization.
*At this time, no financial guest transactions are performed through the Hair Removal Forum website.
Does Hair Removal Forum Share Its Information With Other Companies?
General
Hair Removal Forum does not sell or share guest information with any unaffiliated third parties. Hair Removal Forum will share guest information with select network clinics in the event that a guest schedules an appointment with one of our hair removal providers.
If Hair Removal Forum must acquire and share guest financial information with one of our clinics to schedule an appointment, this information won't be relayed via insecure emails or faxes. We communicate required guest financial info directly to the doctor/clinician or their office manager over the phone.
Account Information
Hair Removal Forum may release account information if it believes, in good faith, that such release is reasonably necessary to (1) comply with the law, (2) enforce or apply the provisions of our Terms and Conditions, or (3) protect the rights, property or safety of Hair Removal Forum, our customers or other individuals.
Credit Verification
Please note that when you order or schedule services (like consultations) from Hair Removal Forum, we may validate the credit card and other information you provide, at the request of the clinic, through a secure credit verification company before we fulfill your order. A $1 validation charge will appear on your card statement following this process and will be credited back to you shortly thereafter. We have an agreement with said credit company to ensure that guests' personal information is kept confidential.
What Are "Cookies" and How Are They Used by Hair Removal Forum?
General
"Cookies" are pieces of information that our website can send to your browser and which can later be stored on your computer's hard drive so that we can recognize you when you return. Any pages on the Hair Removal Forum web site where you are prompted to log in or that are customizable require that you accept cookies.
Our cookies do not contain any personally identifying information, but they do enable us to recognize you when you return to our site, and/or save unfinished activities between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even with cookies disabled, you can still use most of the features on our website.
The Hair Removal Forum website contains no third party cookies.
What About Links to Other Websites?
General
As a convenience to our customers, our website may provide links to other sites of our business partners, vendors, and advertisers. The inclusion of any link does not imply Hair Removal Forum's endorsement of any other company, its site, or the products and services it sells.
Hair Removal Forum and Signature Forum are not responsible for the privacy practices or the content of any other web site, and we encourage you to read the posted privacy statement whenever interacting with any web site.
Can Customers Change or Update Their Information Once it Has Been Input?
General
You can access your personal information, including passwords, at any time to update, correct, add or delete the data you have provided to us. To do so, log in at www.SignatureForum.com, using the username and password provided in the Hair Removal Forum email we initially sent you. If you lose or forget your password, Signature Forum can re-send you an email with your login information.
Your Consent
By using the Hair Removal Forum website, you consent to the collection and use of this information by Hair Removal Forum. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
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