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Scam Watch: Smooth Away Hair Remover


Who can deny the appeal of simple, effective at-home hair removal systems? Since most of us struggle with unwanted hair removal on a frequent basis, be it on the face or body, we are constantly seeking a more affordable, pain-free, faster and "smoother" hair removal solution. In our pie-in-the-sky quest for ultimate hair-free status, we are often swayed by the glossy ads and enthusiastic promises of today's many over-the-counter hair removal products—until we learn the hard way that most are a big, fat, hairy letdown.

On HairRemovalForum, we've already questioned and discussed the legitimacy of fad hair removal products such as the Finally Free and Ultra Hair Away systems, and even the popular TRIA device. Now, we'll delve into the product claims of the "as seen on TV" Smooth Away™ Hair Remover system.

What Smooth Away Promises

On the product's official website, Smooth Away calls itself "The fastest selling, most popular women's product in Europe". Well, who wouldn't be impressed with a flashy claim like that? But if you take a moment and browse the internet before purchasing this much-hyped product, you'll find a plethora of Smooth Away Hair Remover consumer reviews—the majority of which sound anything but impressed!

The Smooth Away Hair Remover system claims it can remove hair painlessly and easily on the face and body, and that it's safe for daily use. The Smooth Away product package, which you can buy online or at a local Walgreens, includes an assortment of differently sized Smooth Away pads and instructions for use.

How Does Smooth Away Work?

Short answer? It doesn't! Smooth Away Hair Remover pads are essentially hand-held buffers designed to rub away unwanted hair while creating a smoother skin texture. These buffer pads are coated with a fine layer of crystals that are said to simultaneously exfoliate skin and remove hair.

Consumers are directed to rub Smooth Away pads gently over treated areas three times in a circular motion, both clockwise and counter clockwise, until hair is removed. For best results, Smooth Away is recommended for use on shorter hair, and should always be applied to clean, dry, lotion-free skin. The larger-sized pads should be used on areas such as the legs, arms, back, abdomen and chest. The smaller Smooth Away pads are for removing unwanted facial hair, underarm hair, pubic hair, and hair on other delicate areas.

Smooth Away Hair Remover Warnings

Smooth Away's site advises consumers not to use Smooth Away pads if they have diabetes(?), or if they have open wounds, a sunburn, or certain skin conditions. Smooth Away is also not to be used on the head or on full beards.

While these warnings and usage directions should certainly be taken in advisement, other product warnings put forth by consumers who purchased this "too-good-to-be-true" product are perhaps even more useful and telling.

Some common consumer Smooth Away complaints included:

  • Ineffectiveness at removing hair
  • Skin redness
  • Skin irritation
  • Pain
  • Itching

These additional Smooth Away warnings were in reference to the company itself:

  • Poor customer service
  • Bad company accountability
  • Pads don't last very long and are hard to replace
  • Exorbitant shipping and handling fees

The convenience and low cost factor of Smooth Away has attracted many consumers. However, the company's shipping and handling charges are said to cost almost as much, or even more, than the product itself. This has led many consumers to receive incredible unexpected charges on their final bill. Frustration with this instance led one product reviewer to say of Smooth Away, "this is a shipping and handling scam nothing more". Even if consumers were able to return the actual product and get a refund for it, the shipping charges weren't refundable.

Their pain-free claim also has many consumers crying foul. Many users likened the buffer pad to a piece of sandpaper that must be rubbed onto skin for a long period of time to see any kind of results. The buffing process left many reviewers' skin raw, red, incredibly sensitive, and still in need of a shave to eliminate their unwanted hair! Bottom line? Between the cost, the probable discomfort, and the lack of effectiveness, Smooth Away Hair Remover is a lose-lose situation for hair removal consumers.

More Reliable Hair Removal Options

The truth is, you'd be hard-pressed to find a hair removal treatment that didn't involve some element of risk. But there are much more reliable methods out there to choose from; and the more you know about these treatments and their potential side effects, the more likely you are to avoid risks and wind up with beautiful hair removal results.

Today's more reputable, and reportedly more effective, hair removal treatments include laser hair removal, electrolysis, waxing, depilatory creams and shaving. There are pros and cons to each of these hair removal techniques, and the best treatment choice may differ from patient to patient.

If you are considering professional hair removal treatments like laser hair removal or electrolysis, the two longest-lasting hair removal methods, it's best to consult first with a hair removal specialist in your area. They can determine which type of hair removal laser will work best with your skin and hair type, and help you assess which kind of treatment will produce the best results for you. Contact us today to learn more about your hair removal options, or to set up a consultation for laser hair removal in your area!

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